Terms and Conditions

Under our terms and conditions, every effort is made to make sure that all fabric is without defect, and workmanship includes extra stitching at strategic areas resulting in durable construction. If a product fails to meet the quality standards, the item may be returned within 7 days after delivery. Buyer is responsible for shipping charges on a returned item. Restocking fee (this cost covers payment fees involved in the transaction) of 15% will also be charged if a Paypal credit will be issued. An exchange can take place without any additional fees except for shipping.

Please contact us immediately in writing if an item needs to be returned. Email us at info@nanajamestotes.com describing the circumstances. We will reply to your email address regarding how to ship, length of repair time, etc. as well as shipping charges.

Note: We attempt to display the colors of products shown on this site as accurately as possible. However, because your monitor’s display may vary the colors shown, we cannot guarantee that your monitor will accurately depict the actual color of the products. There may be some variation in accent fabrics, buttons or zippers, depending on availability.